Policies

Pricing and Discounts

Pricing and availability are subject to change without notice. Please contact your Account Manager for discount structure information.

Order Information

Payment and Credit Policies: All orders by individuals and companies must be prepaid with check, money order, or credit card; established school and bookstore accounts must accompany their orders with a purchase order number. We accept American Express, Visa, MasterCard and Discover. Checks and money orders must be in U.S. dollars and drawn on a U.S. bank.

International orders must be prepaid in U.S. dollars by credit card and/or check drawn on a U.S. bank.

Terms of sale: Net 30 days FOB.

Mail-In: To place an order with a check, mail your check and order to: Fairchild Books, P.O. Box 5121, New York, NY 10087-5121. To place an order with a credit card or to request a review copy, please write to Fairchild Books, 750 Third Avenue, New York, NY 10017.

Phone-In: Toll-free, 1 (800) 932-4724. Office hours are Monday-Friday, 9a.m. to 5p.m. E.S.T.
Faxed Orders: (212)630-3868. Please print your name and daytime phone number on all pages of your order.

Questions and information: if you have any questions about your order, our titles, or our policies, please contact our Customer Service Department, and they will be happy to assist you.
Call toll-free, 1 (800) 932-4724, option 1.

Claims

All claims for non-receipt, shortage, or damage and requests for proof of delivery must be made in writing within 30 days of receipt of statement in order to be honored. Fairchild Books will not be liable after this period.

Return Policy

Fairchild Books will accept pre-authorized book returns for textbooks from wholesalers, bookstores, and retailers up to six months after invoice date, provided the returns do not constitute more than 40% per title of the original order, and are unmarked and are in salable condition. Return permission is valid for three months after date granted. All returns must contain a copy of the original invoice or return authorization. All returns must be shipped prepaid. Credit will not be issued for products returned without authorization or for damaged returns. Fairchild Books will not be liable for unathorized returns. The right of return may be exercised only by the original purchaser and is not transferable. If you need to return a product, fax your request to (212) 630-3868; or call Customer Service at (800) 932-4724, option 1, for return authorization and the address of our Distribution Center.

Fairchild Books Account Managers

In order to give you the most efficient and personalized service, Fairchild Books' Account Managers will assist you in selecting a text, answer any questions you may have about any of our textbooks, or send a review copy to you for adoption consideration. Please call (800) 932-4724, option 1, to be directed to your Account Manager.

Review Copies

Review copies are available only to educators who are considering a text for adoption. Review copy requests must include the following information: course title, frequency of course, number of students enrolled, decision-making date, and current textbook in use. Instructor's Guides are also available upon request. For more information, please contact your Account Manager by calling Customer Service at: (800) 932-4724, option 1.

Desk Copies

Desk copies are available on a request basis to instructors who have adopted one of our titles for a class of 10 or more students. Requests can be made by contacting Customer Service at (800) 932-4724, option 1.