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• Updated and expanded chapter features: "Internet Connections," "Snapshots," and "Trendwatches"
• New charts and illustrations
• Expanded and updated coverage of direct marketing and the growing use of database- driven marketing and technology
• Revised discussion of the types of buying offices and purchasing from foreign sources
• Updated facts for identifying changes in consumer markets
• More emphasis on using the Internet as a promotional tool
• Increased coordination with companion text Making Buying Decisions: Using the Computer as a Tool