Retailing

Retailing in the Twenty-First Century, 2nd Edition

  • ©2009
  • 512 Pages
  • full color | hardcover | 8.5 x 11
  • 978-1-56367-705-2
$118.00
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Retailing in the Twenty-First Century introduces students to the field of retailing with the most current retailing principles and practices. This comprehensive text covers such current shifts as retailers expanding into overseas markets and others repositioning themselves to respond to the latest merchandising and management trends. More and more retailers are reconsidering their customer bases and are focusing on multicultural consumer segments instead of merely relying on the "one size fits all" philosophy of the past. It is vital that both those already in the field and students who will soon enter the field be aware of the retailing principles and practices covered in this textbook.

Also available on CourseSmart
  • Chapters addressing globalization, multiculturalism, ethics, and "green" retailing
  • Focus features and segments highlighting specific retailers and retail-related businesses such as Joseph Abboud, Patagonia, Abercrombie & Fitch, and Zappos.com
  • "In The News" articles from leading trade and consumer publications or on the Internet covering every aspect of the retail scene

Instructors Resources
  • Instructor's Guide
  • PowerPoint® Presentation
Introduction to Retailing
  • Retailing from Its Early Days to the Present
  • Brick-and-Mortar Retailing
  • Off-Site Retailing: E-tailing, Catalogues, and Home-Shopping Networks
  • The Globalization of Retailing
  • Identification, Analysis, and Research of Consumer Groups
  • Multiculturism in Retailing
  • The Role of Ethics in the Retail Environment
  • Going Green

Management and Operational Controls
  • Human Resources Management
  • Loss Prevention
  • Logistical Merchandise Distribution

Retail Environments
  • Location Analysis and Selection
  • Designing the Facility

Buying and Merchandising
  • Buying Domestically and Abroad
  • Private Labeling and Product Development
  • The Concepts and Mathematics of Merchandise Pricing

Promotion and Customer Service
  • Advertising and Promotion
  • Visual Merchandising
  • Customer Service

Instructors and Students:

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Jay Diamond is Professor Emeritus at Nassau Community College, where he served as the chair of the Fashion, Marketing, and Retailing Department as well as the Dean of Business. His honors include the Distinguished Professor of the State University of New York, as well as the first Distinguished Achievement Award at Nassau Community College. Diamond has written numerous textbooks on fashion, retailing, and marketing. In addition, he is the creative force for Diamond Educational Productions, a company that specializes in fashion, retailing, marketing, and professional development videos.
Sheri Litt is Associate Dean of Accounting, Business, and Interior Design at Florida State College in Jacksonville.

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